Amazing customer service! Received the hair within 3 Days, wow! It did have a scent when received but after a wash I couldn’t smell anything. The knots didn’t look too bleached so I went in myself a bleached them which took it to a new level! The curl is beautiful and you don’t even need product to define the curls. I’m doing a full review on my YouTube channel Jay Xo, but so far I’m so excited for my unit.